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Frequently Asked Questions

Last updated: May 2026

Questions

  1. How do I forward leads from my vendor?
  2. What do the lead grades mean?
  3. How many credits does each lead use?
  4. How do I add team members?
  5. How do I sign in to Lead Validator Pro?
  6. How do I reset my password?
  7. Can I sign in with Google?
  8. What if my admin can't reset my password for me?
  9. What data sources do you check?
  10. How do I export my leads?
  11. What is multi-factor authentication (MFA)?
  12. How do I set up email forwarding?
  13. What happens when my trial ends?
  14. How do I contact support?

1. How do I forward leads from my vendor?

Tell your lead vendor to send leads to your unique forwarding address (shown in Settings > Notifications). Or set up a mail forwarding rule in your email client. Leads arrive in your dashboard within seconds.

2. What do the lead grades mean?

Grade A = highest quality, fully verified identity + property + contact.

Grade B = good quality, most checks passed.

Grade C = moderate quality, some data gaps.

Grade D = low quality, significant verification failures.

Grade F = unverifiable or suspected fake.

3. How many credits does each lead use?

Up to 1 credit per lead. Leads graded A, B, or C use 1 full credit. Leads graded D or F use only 0.25 credits — you pay less for leads that can't be fully validated.

4. How do I add team members?

Go to Settings > Users > Create User. Choose their role (Tenant Admin or Producer). The user receives a WorkOS invitation email — they click the link, sign in with Google or set a password, and they're in the right organization automatically.

5. How do I sign in to Lead Validator Pro?

Click Sign in in the top-right of any page. You'll be redirected to our hosted sign-in page (powered by WorkOS AuthKit) where you can sign in with your email and password OR click Continue with Google.

6. How do I reset my password?

From the sign-in page, click Forgot your password?. Enter your account email and you'll receive a secure reset link from our identity provider (WorkOS). The link expires in 1 hour. If you don't see the email within a few minutes, check your spam folder.

If you signed in using Google, your password isn't managed by Lead Validator Pro — change it directly at myaccount.google.com and the change takes effect the next time you sign in.

You can also change your password from inside the app: click your avatar (top-right) → Change Password. We'll email a reset link to your account address.

7. Can I sign in with Google or Microsoft?

Yes for Google — click Continue with Google on the sign-in page. You'll see a Google consent screen showing "Continue to Lead Validator Pro" and after you approve, you're signed in. Your password (if any) is managed entirely at Google.

Microsoft sign-in isn't enabled yet. If you need it for your team, contact support@leadvalidatorpro.com.

8. What if my admin needs to reset my password?

For accounts signed up with email + password: your tenant admin opens Settings → Users, clicks the lock icon next to your name, and confirms. You'll receive a WorkOS reset link by email (same link the self-service flow uses) and choose your own new password — admins can never see or set your password directly.

For accounts signed up with Google: the admin can't reset your password from inside Lead Validator Pro — Google owns the credential. They'll be told to direct you to myaccount.google.com.

9. What data sources do you check?

We validate across 13 checks including identity verification, phone connectivity, email deliverability, property records, fraud detection, and AI-powered analysis. We use multiple premium data sources — details in our Privacy Policy.

10. How do I export my leads?

On the Leads tab, select the leads you want (or Select All), then click Export CSV. You can also download individual lead reports as PDF from the lead detail page.

11. What is multi-factor authentication (MFA)?

Multi-factor authentication (MFA) is enforced at the organization level by our identity provider (WorkOS). When your tenant admin turns on MFA in WorkOS, you'll be prompted to enroll an authenticator app (Google Authenticator, Authy, 1Password, etc.) on your next sign-in. MFA adds a second layer beyond your password — protecting your account even if your password is compromised.

12. How do I set up email forwarding?

Your unique forwarding address is shown during onboarding and in Settings > Notifications. Copy it, then either give it to your lead vendor directly or set up an auto-forward rule in Gmail/Outlook.

13. What happens when my trial ends?

Your 14-day trial includes up to 10 leads. After the trial, you'll need to upgrade to a paid plan to continue processing leads. Your existing data is preserved — nothing is deleted.

14. How do I contact support?

Email us at support@leadvalidatorpro.com. We typically respond within 24 hours on business days.